Refund Policy

Order Exchanges
Before completing your purchase, please review your order details—such as size, design, and quantity—carefully. We are unable to process exchanges for errors in these selections. However, you may cancel your order within 24 hours of placement and submit a new order with the correct details. For assistance, please contact our support team.

Order Cancellations
You may cancel your order within 24 hours of placing it. After this timeframe, your order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will be applied if a cancellation is requested after the initial 24-hour period. To cancel your order, please contact us via email at [email protected].

Returns and Refunds
Returns are accepted within 180 days of delivery. After this period, all sales are final and refunds will no longer be issued. Refunds are available under the following conditions:

• Items that arrive damaged or broken
• Products that differ in design, size, or material from what was originally ordered
• Receipt of incorrect items
• Significant deviations from the product description

Ineligible Items for Return or Refund
Please note that the following items are not eligible for return or refund:

• Items that have been worn, washed, or altered
• Defective items not attributable to our oversight
• Items missing their original tags
• Items with minor, fixable thread issues

All returned items must be in their original condition and packaging.

Refund Claim Requirements
When submitting a refund claim, please include:

• The shipping label or receipt
• Proof of purchase
• Evidence of defects (including photographs)
• Any relevant communications (e.g., email screenshots)

Return and Refund Process

1. Contact us at [email protected] with the necessary documentation.
2. We aim to respond within 2-3 business days regarding your eligibility.
3. Follow the provided instructions and send your package only after receiving a confirmation email with the return address.
4. Please include the carrier’s tracking number for the returned items.

Please note that customers are responsible for the cost of return shipping.

Refund Processing Time
Refunds are typically processed within 2 business days after we receive your return. Once confirmed via email, a full refund—including the original shipping costs—will be issued. If you experience delays beyond 10-15 days, please contact your bank or credit card company for further assistance.

Important Notes

• Our refund policy is valid for 180 days from the delivery date.
• Return shipping costs are the customer’s responsibility.
• We are not liable for any damages or losses during the return shipping process.
• For issues related to ineligible requests or lost returns, customers must handle these matters independently.
• Please reach out to our Support Team before initiating a return if you have any questions.

Store Information:
Company Name: Ryan Deutsch LLC
Address: 1131 Widwam PKWY, Henderson, NV 89074, United States Of America
Email: [email protected]
Phone: +1 (443) 348-9133
Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday

If you have any questions or need further assistance, please contact us through our “Contact Us” page or via email at [email protected].